Downloads and Support Information

Software and Upgrades >

Use the links below to access the latest software downloads from Intelligent Recording.

IRL PC and Software OS Specification

• PC & OS Specs 2017

XtR Desktop Player

Download this free application to play any .xtr file created with our recorders.

• Desktop Player (Version 3.0.2.19)

XtR Digital 01 Downloads

• Version 3.0.2.26 Digital 01 Software Download
• Digital 01 - Quick-Start Guide
• Digital 01 - Full Installation Manual and Users Guide

XTR Universal Adapter 3.0

• Version 3.0.2.26 Universal Adapter 3.0 Software Download
• Universal Adapter 3.0 - Installation Manual
• Universal Adapter 3.0 - Quick Start Users Guide

VoIP Recorder - Desktop

• Version 1.0.3 VoIP Recorder Desktop Software
• VoIP Recorder Desktop Installation Manual

XTR IpTap

• Version 3.2.0.5 IpTap Software Download
• IpTap Installation Manual

Call Tracker

• Call Tracker User/Installation Guide
• Call Tracker Manager Software


• Technical Bulletin - Playing a Recorded Announcement
• Generic Recorded Announcment


• Technical Bulletin - Managing Users
• Technical Bulletin - Setting Up Remote Access

Call Assistant SD

• Call Assistant SD PC Software
• Call Assistant - Users Guide & Manual
• Call Assistant - Quick Start Users Guide


• Firmware Update V1.1.50
• Directions for Firmware Update for Call Assistant SD


• FAQ - Playing Calls On Your Computer
• Technical Bulletin - Playing a Recorded Announcement
• Generic Recorded Announcment

XTR Backoffice Download

• XtR BackOffice 4iP v4.6.1.66 Software Download
• XtR BackOffice 4iP v 4.5.7.62 - Installation Manual

• BackOffice Digital Quick Install Guide
• BackOffice Analog Quick Install Guide
• Using BackOffice Dialed ID Feature with PRI/SIP Trunks

• Updated Analog Drivers for BackOffice Thru Windows 10

• SIP Trunk Installation Manual

• MultiCorder Installation Manual - UK/ROW
• MultiCorder Installation Manual - US

Call Reporter Pro 2

• Call Reporter Pro 2 V 1.3.43 Software Download
• Call Reporter Pro 2 Users Manual

VoIPBox Manager

• VoIPBox Manager V 6.1.0.27 Software Download

XtR Reporter Pro Download

• XtR Reporter Pro Software Download (v 6.0.1.10)


• XtR Reporter Pro Users Guide - Basic Features
• XtR Reporter Pro Users Guide - Reporting & Scoring


• Technical Bulletin - Setting Up Shortcuts

XtR Call Manager Software has been discontinued and is no longer supported. You can download the final release of Call Manager from the link below.

Software Download - Call Manager 6.0.1.24

Technical Bulletins

• Setting a Network Storage Location with BackOffice
• Annual License Fee Brochure

Quick Support

• Previous Version of Call Tracker Manager PC Software
• Click here for QUICK SUPPORT (Remote Assist) UK & REST OF WORLD