Simply connect any of our recorders to our Web Services and unleash features that are only available on high-end call center systems. Whether you want unlimited secure storage, real time monitoring, detailed reports, agent grading or service level alerts, it's all there for a low monthly fee.
Our Service Plan protects your investment delivering continuous expert support, extended warranty, advanced warranty replacement, recorder upgrade (if you change phone system) plus a selection of our Web Services (with optional upgrade for the full Call Intelligence pack).
A real time and historical view of the overall performance of your call recorder and phone answering.
Graphical analysis of key performance criteria by hour of day or date with ability to side by side compare multiple sites.
Some of our call recorders are a source of message on hold too!
Identify regular callers, long calls build a list of regular customers numbers and market SMS messages to them.
Daily, weekly & monthly reports delivered to you by email highlighting problem areas and how you can improved.
Drill down on specific call types and problem areas and highlight and listen to calls.
Set key telephone related performance parameters and grade and report on staff improvements.
Set email and SMS alerts for important events such as a drop in the level of customer service or a disconnected line or your call recorder turned off!